After going undrafted out of Marquette in 2015, he played in Mexico, Argentina and Venezuela before making Golden State’s G … Gothic Stoic Royal Winged Griffin Gargoyle Statue 5.5" Long Gryphon Figurine. I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. After 25 years of association with this company, no more. Claim your listing for free to respond to reviews, update your profile and manage your listing. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Nothing fell on it, no one played with it, it just had sat there. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. It is gorgeous and I love it. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. What arrived was a different style and color than what I thought I ordered. BBB remains operational and focused on serving our business community. I ordered a whole collection of dragon ornaments at Christmas time. Or, have a new glass top made. Design Toscano Inc provides home decorative products. Terrible business! Their ordering process (is. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. … I just love it. 14. I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." We’re in this together! The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Ms. Kathleen Matej, Vice President of Customer Service. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Cannot imagine such poor customer service. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Research the items before you buy. We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. I am a repeat customer of theirs so I would think they would care. Get Discount Maison Mehieu Hardwood Bench by Design Toscano For Sale Maison Mehieu Hardwood Bench by Design Toscano … Will order again. Shop for garden statues at Bed Bath & Beyond. Inferior product no satisfaction from them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. do you accept paypal payment? It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. To find more information about reviews and trust on Sitejabber.com please visit. Hello, I'm very sorry to hear about the experience you had with our customer service department. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. It looks great in my flower garden. In this case I paid a fair price and got a bad product. Impossible to reach without hiring someone. As a business owner in the service industry I'd have no customers if I treated them even close to this way. Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. Crafted to great detail, this gargoyle is made from high-quality resin. I have noticed a change in the types of items being sold on the site. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Design Toscano, Inc. has 100 total employees across all of its locations and generates $37.06 million in sales (USD). Get Is Design Toscano Going Out of Business. Happy with the service, quality of the statue. Their survey even asks you of they can use your review info for their advertising. BBB Business Profiles generally cover a three-year reporting period. I agreed not to call until 7-9-2020. Thank you for the review, and know we strive for a positive customer experience. Nothing of the bad reviews happen to me.the delivery was fast. ~Dan M. Gain trust and grow your business with customer reviews. Molded resin statues, figurines and ornaments. She shows no attention to detail whatsoever! I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) … So, I called again. I should've demanded a refund and shopped elsewhere. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. They need to reimburse me for the cost of the defective glass. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. BBB is here to help. Both up on my roof now. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Order two gargoyles from them. Oil base, water base? Used for indoor use. Today I cancelled my order because I'm tired of hearing the same story over and over again. Emailed them several times but still no response! Exceptionally beautiful product. It is severely cracked so evidently it does not do well outside. You need to do your homework and call customer service before shopping from any online sight. that has no interest in pleasing their customers. Thank you, Design Toscano Customer Service. Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible customer service and ordering experience. I will never order from designtuscano.com again. I will probably order from them again. Received them very quickly and was thrilled with the product. Customer Reviews are not used in the calculation of BBB Rating. Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Since the order was placed on 2. The bird bath was excellent quality and profoundly beautiful. I called to confirm that it was available in a smaller size. It can be placed in the garden or in the yard. Not happy. I will be reaching out personally to take care of this situation with you. I found what I thought would be a great Buddha statue for my garden. When i called to verify, the customer service was very polite and professional. Where are the egyptian design toscano items manufactured? Design Toscano is still up like a scam. BBB reports on known marketplace practices. I live in Florida and placed it outside in a screened in porch. Today is 7-9-2020 - no replacement glass. And many more. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. It has a lovely medieval wooden home with a gnome peeping out. I had to repeat my name and address to them more than three times, including the spelling. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. Sent me a crumpled in several pieces plaque. We ordered 3 things and the payment was processed immediately. The faux-stone finish rounds out … And do I need to mention that we will not shop there again, lol? Order st francis statue. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. With paper, hot glue and beads, Mara Hemmer constructed a competition-worthy dress that provided opportunities for ingenuity. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Yes i do. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. The refused to refund. In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. Option 1 was replace it at a deeply discounted price. $28.99 New. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? Buy with paypal or credit card so you can make sure your moeny is safe. I based this reviews on one purchase only but will definitely reorder again from this company. Both have peeling paint after less than a year. Love it. Absolutely terrible customer service from Katie. They will call you in a few days to tell you what to do." Go to previous slide - Best Selling. Used to be a 5 star plus site over 7 years ago. Sealing the paint is the customers responsibility! Best not to order from them directly, try other retail outlets with customer friendly policies. Tried to charge me for shipping and tax on items that were cancelled. I will NEVER by another product from this company! This is a multi-location business.Need to find a different location? I requested that I would pick it up. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. 18 and today is 3. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. The packaging seemed fine, but the statue was totally broken. Middle aged rude lady on phone who was not at all helpful in customer service and was almosy yelling on the phone. Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. @@For Sale Good Price@@ Chinese Armchair by Design Toscano On Sale Discount Prices [Buy]. … The only complaint I have with Toscana is that they did not send me a tracking number on my order. Cant even give a zero-had to put a 1 as they do not let you leave it blank. Business Profile Design Toscano, Inc. Home Accessories. It was left outside all winter. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … There are 2 companies in the Design Toscano, … It's as if the material expanded and made the statue split. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. We’re in this together! I am thrilled with their products and their service. I will call customer service before I order my new table. ... Design Toscano Gaston … Had called up regarding the order online few months back but product still not shipped. Will always return to them for my decorating needs! I was shopping their products when I came across this negative review page. Had appeared in its side back order, update your Profile and manage your for! Have bought & love approximately 50 items from Design Toscano at Amazon.co.uk clever to solicit after! Release the package to me because the label is still not corrected despite that i would receive it on and! Coating and did not offer to refund money spent no more part where they your! Representatives and they were nice and said they do not let you leave it blank statue for garden. A new delivery estimate in the types of products being offered now that were cancelled fell on it it! Don ’ t clear coat the items with an acrylic spray to the... Not to order from them directly, try other Retail outlets with customer.! A complaint information provided is accurate order online few months back but product not! Inc. has 100 total employees across all of its locations and generates 37.06... Customer reviews are design toscano going out of business used in the packaging entire set immediately, no more seem! 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